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Comments on A Defect is a Treasure

Last post 22 hours, 55 minutes ago by jwcargile. 3 replies.
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  •  02-17-2007, 2:00 PM 19451

    • lisamierop is not online. Last active: 02-17-2007, 2:10 PM lisamierop
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    Comments on A Defect is a Treasure

    Please join our discussion of A Defect is a Treasure. All members of ISC are invited to join the conversation. If you are an ISC member, simply reply to this post with your comments. Not a member of ISC? Visit us and join now!
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  •  02-18-2007, 12:45 AM 19460 in reply to 19451

    Re: Comments on A Defect is a Treasure


    fred is a great lecturer. everyone listening should be able to get something out of this segment and, also, from the previous one. he has a great sense of humor, completely different from ken's. but the only person i've noticed really enjoying either is genpo.

    come on! once we began looking at the kosmos from an integral perspective, it's impossible not to crack up from time to time. lila has an incredible sense of humor.

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  •  02-19-2007, 5:53 PM 19495 in reply to 19451

    • maoinhibitor is not online. Last active: 02-19-2007, 5:57 PM maoinhibitor
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    Re: Comments on A Defect is a Treasure

    Hey I have a bit of a more mundane question.  What series is this video from?  When I download the videos from the ISC & IN sites I try to keep them organized in folders based on how they are grouped on the site. With the exception of the What's New page, I can't find this video on the ISC site anywhere. And the fact that the file name calls it Fred2, makes me feel that I have missed another file.

    Thanks,

    Carl

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  •  22 hours, 55 minutes ago 19538 in reply to 19451

    Re: Comments on A Defect is a Treasure

    I heard the CEO of JetBlue speak on several occasions this week, and it was what Fred Kofman was talking about this week at I-I. JetBlue must be integral? He continuously said the company has learned from its mistakes and resolving their issues. It was kind of refreshing to hear this from the corporate world.

     

    Dear JetBlue Customers,

    We are sorry and embarrassed. But most of all, we are deeply sorry.

    Last week was the worst operational week in JetBlue’s seven year history. Many of you were either stranded, delayed or had flights cancelled following the severe winter ice storm in the Northeast. The storm disrupted the movement of aircraft, and, more importantly, disrupted the movement of JetBlue's pilot and inflight crewmembers who were depending on those planes to get them to the airports where they were scheduled to serve you. With the busy President’s Day weekend upon us, rebooking opportunities were scarce and hold times at 1-800-JETBLUE were unusually long or not even available, further hindering our recovery efforts.

    Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that you, your family, friends and colleagues experienced. This is especially saddening because JetBlue was founded on the promise of bringing humanity back to air travel, and making the experience of flying happier and easier for everyone who chooses to fly with us. We know we failed to deliver on this promise last week.

    We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. We have begun putting a comprehensive plan in place to provide better and more timely information to you, more tools and resources for our crewmembers and improved procedures for handling operational difficulties. Most importantly, we have published the JetBlue Airways Customer Bill of Rights – our official commitment to you of how we will handle operational interruptions going forward – including details of compensation. We invite you to learn more at jetblue.com/promise.

    You deserved better - a lot better - from us last week and we let you down. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to once again welcome you onboard and provide you the positive JetBlue Experience you have come to expect from us.

    Sincerely,


    David Neeleman
    Founder and CEO


    JC
    33° 13' N 87° 37' W
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