Today (3/12/07) in the Member Delight meeting (which includes Member Services) we talked about:

1. The questions which our members have asked about most (via email and phone), namely the ILP kit and the AQAL journal.

- I help out with Member Services, so if anyone wants to ask me a technical question, feel free

2. What we would like the new community space to look like and how your survey answers are helping us build that space.

-To that end, we want you to be delighted to be apart of I-I.  If there is something we are not doing that it is our power to change, let us know what it is.  We are listening now.

3. We discussed what can be done when one member creates ambivalent feelings in other members, and the question remains: how to create turquoise rules.

4. I’ve created guidelines which the staff is looking at now. They propose an escalation procedure for anyone who is accused of abusing the Road Rules. Granted, unless abuse is overtly harassing or advertising in nature, there is a quality of subjection to accusing someone of abuse.  This remains a dilemma. 

(I will say that I hope to have this issue “squarely” addressed in a possible upcoming dialogue.)

-Has anyone created an escalation process that they could share?  Random Turtle has shared some excellent guidelines, which I hope to use.  Anyone else?

5. Bringing more members into the forums: we all see the amount of views a thread gets, but why is that there aren't as many, or even nearly as many posts as readers? .   I have a lot of ideas as to the why of this but I am interested in hearing from members who have more forum experience.

  -What are everyone's thoughts on this?  Please feel free to email me and to comment here if you have any ideas about how to get more members to post.

6. This week I will be putting out a statement about the changes which have occurred at I-I since November.  I know there is a lot of rumor and speculation and I hope to answer as many questions as I can about this.  We want you to see I-I and to feel involved and it is important to me that you know what is going on.

-If you would like to know anything specific about what happened or what is happening, please email me or ask questions here before the end of the week and I will try my best to put the answers into the statement. If the answer doesn’t make it in, please contact me and I will address your question specifically.  I really want you to feel that you understand what we’re doing now.

7. I will be creating the What’s New Blog within the next couple of days.

8. I’ve been spending the last week:

- Reading posts past and present

- Listening to content that members have pointed me to, like Fred Kofman (highly recommended for learning how to speak cleanly)

- Getting into hot water (thank you to all the members who contacted me with support and kind words, they really helped)

- Creating guidelines

Thank you,

Hallie

My email is hmellon@integralinstitute.org